Your Matakki scissors should be serviced every year during normal use but if you create more than average number of cuts then we suggest a service twice per year. Your scissor should always be serviced by a qualified Matakki technician otherwise you could invalidate your lifetime warranty.
Our Elite service includes a detailed pre-service inspection report to identify any edge faults. We then polish the ride line and hone line using a selection of Shapton Japanese glass stones with a grits ranging from 3000 to 8000, this is an essential part of the service process. You can have a perfect convex edge but if the ride line is not polished then your scissor simply will not glide. The next process is the sharpening stage on a diamond wheel to re-establish the cutting edge, this process takes away a very small amount of steel to create a burr which is removed on the next stage. The blades are worked on a 3 differant grades of polishing wheel which convexes your scissors to the correct angle and ensure your scissors have a deep lustre shine.
We then check the scissor balance and sett, rubber stopper, tension screw system and finger rest and make any required corrections and replace any parts if needed. All scissors are then cut tested in both wet and dry tissue, cleaned, oiled, polished and returned back to you in a flawless condition.
Please add any specific notes about your scissor to the “order notes” section. Add details of any issues you may be experiencing with your scissors, for example, you may have dropped them and they are not cutting at the tips. Once your payment has completed, print your email receipt or invoice and place together with your scissor in your secure package. You must include your receipt/invoice so we can book your scissors into our service centre quickly, failure to add your invoice will slow down your service.
Return the scissor securely packaged, we recommend the original scissor case or packed in heavy grade cardboard folded over to protect your scissors. Please ensure that you return this in a padded envelope for added protection and please enclose your receipt/invoice.
Please ensure the parcel is returned as a tracked delivery and keep the tracking number in your possession. If it is not returned via this method and subsequently lost we will not issue a replacement.
Sending Goods Back For Warranty Work - Customers Outside Of The UK
Please note under customs regulations warranty work carries a zero customs charge and therefore customers returning products for service work under warranty from outside the UK MUST mark the item as WARRANTY WORK with a ZERO CASH VALUE to benefit from a zero import/duty customs charge with the shipping company. Failure to do so may result in your package being refused and returned or an import charge that Matakki Scissors accept no responsibility and will be passed to you (the customer). For assistance with returns please contact firstname.lastname@example.org or call 0044(0)1482 219000